Archive for the ‘it services’ Category

Managed IT Services in Winnipeg

January 9th, 2018

Managed services enable businesses to focus on their core objectives by outsourcing their non-core activities which contribute to their overall growth. One of such activities that really matters to most business is IT Services.

Winnipeg alone has registered a large number of managed IT Services Providers installed with the mandate of empowering different enterprises. They achieve this through taking charge of their different IT infrastructure to improve efficiency and productivity in service delivery.

According to a recent study by Research and Markets, the managed services market is expected to grow from USD 152.45 Billion in 2017 to USD 257.84 Billion by 2022 at a Compound Annual Growth Rate (CAGR) of 11.1%. This alone indicates how demand for  Managed IT Services in great business hubs such as Winnipeg will increase as the days go by. The report states that “Managed data center services segment is expected to have the largest market size in the managed services market.”

What will businesses in Winnipeg gain from Managed IT Services?

There are many top notch companies that provide Resolute IT services in Winnipeg, Some of the key advantages that they bring to their clients include:


Futureproof services as a result of use of best IT technologies


There are many uncertainties that lie in the future which can knock a business out of competition especially when it comes to IT. Working with experts whose sole responsibility is to steer your IT needs according to the market requirements is the best solution to being ahead of time.

In case of any IT emergencies that can threaten to bring your business operations to a halt, they will be ready to salvage you out of the situation since that is what they do best.


Secure infrastructure which means high resilience to IT threats


A recent IBM study indicates that the cost of data breaches in the year 2017 alone amounted to $141 Million. Despite it being a decrease from 2016’s $158 Million, it is a clear indication that many businesses need secure infrastructure to prevent and fast detect various IT threats within their organizations.

A managed IT Service is much robust to various threats compared to a standard in-house IT service. This is because a Managed IT Services Provider is dedicated to a 24/7 x 365 technical support in strict adherence to the approved and set security procedures.


Affordable costs of operation


Managed IT Services grants access to experts with specialized skills. Since you might only need these skills once in a while, you won’t have to train your in-house IT team on skills they will never use or need to use on very few occasions. This, therefore, greatly saves on the cost of operation since you can scale up or scale down IT services depending on the business needs.


Centralization, hence improved staff performance


Finally, a Managed IT Service comes with the benefit of centralizing all your applications and servers in one common data centre. Access to centralized data centres by staff regardless of location means they can work at any given time from their comfort hence improved performance.


Steps for Defining IT Services

May 5th, 2016

Most of ITSM projects usually fail to move forward due to the difficulty encountered when defining IT services. Many initiatives usually fail to succeed because they do not clearly define their edmonton it services. Failure to get this critical step right will automatically take all your ITSM initiatives down to drains.

In fact, ITIL service design, strategy, operation books and transition usually revolve around the idea of IT services. In addition, business service management (BSM), service portfolio management (SPM), IT service management (ITSM) and service level management (SLM) all need a clear service definition. The problem is, as much as these technology areas and books claim to be in a position to manage IT services, none actually defines the steps involved in defining a service. SID and eTOM have partnered and tried to define the process of defining your IT services. This has been outlined below:


Select a given enterprise product and identify the supporting services.

The enterprise product is usually the primary output that is actually sold to the consumers. Identify all the IT services that usually support this product’s delivery to the end consumers.

Create a list of all the related IT systems

This list of IT systems is not the hardware and software involved. Rather, this is a list of all the major applications that assist in selling, provision, servicing and supporting production of your enterprise product. This is a combination of process resources, products and people. Their name is not necessarily technical but functional for example ERP, CRM phones or emails.

Mark the IT services as RFS or CFS

Enterprise products are usually composed of and sometimes supported by CFSs, which the customers acquire from IT. On the other hand, RFSs are only used inside IT to create the CFSs. However, you should understand that not all ITR services stand to be classified as RFS or CFS. Some are usually resources, some of which are functional. It is therefore important to be able to determine if your service is RFS or CFS or none.

Map the RFS to the CFS

Usually, one RFS is used in the delivery of a CFS. RFSs are usually created by resources and they in turn create CFSs. This means that RFSs act as glue between your resources (such as hardware, software, data, accommodation and people) and your CFS. Usually, your customers and the users are not aware of the existence of an RFS. A single RFS can be used by multiple CFSs and these systems usually contribute to a majority of other IT services, other RFSs included.

Identify all the resources that make up the entire resource facing services.

Resources are usually the investments that are made in order to produce RFSs and CFSs. Examples of these resources include: servers, radios, call centers, networks, towers and many more. These resources are the ITIL configuration items. These are the individual items, composed of people, software, hardware etc, that usually combine to form a system. Many RFSs and CFSs, by extension, usually share resources. It is therefore not surprising to see an RFS and the same resources being used multiple times.