Managed IT Services in Winnipeg

Managed services enable businesses to focus on their core objectives by outsourcing their non-core activities which contribute to their overall growth. One of such activities that really matters to most business is IT Services.

Winnipeg alone has registered a large number of managed IT Services Providers installed with the mandate of empowering different enterprises. They achieve this through taking charge of their different IT infrastructure to improve efficiency and productivity in service delivery.

According to a recent study by Research and Markets, the managed services market is expected to grow from USD 152.45 Billion in 2017 to USD 257.84 Billion by 2022 at a Compound Annual Growth Rate (CAGR) of 11.1%. This alone indicates how demand for  Managed IT Services in great business hubs such as Winnipeg will increase as the days go by. The report states that “Managed data center services segment is expected to have the largest market size in the managed services market.”

What will businesses in Winnipeg gain from Managed IT Services?

There are many top notch companies that provide Resolute IT services in Winnipeg, Some of the key advantages that they bring to their clients include:


Futureproof services as a result of use of best IT technologies


There are many uncertainties that lie in the future which can knock a business out of competition especially when it comes to IT. Working with experts whose sole responsibility is to steer your IT needs according to the market requirements is the best solution to being ahead of time.

In case of any IT emergencies that can threaten to bring your business operations to a halt, they will be ready to salvage you out of the situation since that is what they do best.


Secure infrastructure which means high resilience to IT threats


A recent IBM study indicates that the cost of data breaches in the year 2017 alone amounted to $141 Million. Despite it being a decrease from 2016’s $158 Million, it is a clear indication that many businesses need secure infrastructure to prevent and fast detect various IT threats within their organizations.

A managed IT Service is much robust to various threats compared to a standard in-house IT service. This is because a Managed IT Services Provider is dedicated to a 24/7 x 365 technical support in strict adherence to the approved and set security procedures.


Affordable costs of operation


Managed IT Services grants access to experts with specialized skills. Since you might only need these skills once in a while, you won’t have to train your in-house IT team on skills they will never use or need to use on very few occasions. This, therefore, greatly saves on the cost of operation since you can scale up or scale down IT services depending on the business needs.


Centralization, hence improved staff performance


Finally, a Managed IT Service comes with the benefit of centralizing all your applications and servers in one common data centre. Access to centralized data centres by staff regardless of location means they can work at any given time from their comfort hence improved performance.


Requirements to Venture into IT Consulting

If you are well conversant with the world of technology, then you definitely have heard about IT consulting firms philadelphia. But what exactly is IT consulting? This is a question that actually bugs many minds and causes lots of confusion. Outlined below is the job description of an IT consultant.

it consulting

First things first, who is an IT consultant? This is an individual who is responsible of advising, planning, designing and performing installations of information technology systems and units for their clients. These professional are usually contracted by their commercial and/or industrial clients who need advice and help about their business IT related problems. In fact, the job description of an IT consultant closely resembles that of system designers, analysts and even application programmers. The benefit of being an IT consultant is that you can decide to be self-employed or work for a management consultancy (here they are usually referred to as technology consultants) or a technology company.

The job activities of an IT consultants

Defining the objectives of a given project Writing and documentation of reports Design and installation of IT systems Training consulting staff and IT users Compilation and presentation of information Making recommendations for a given project Determining the requirements of an information system Installation of IT systems and other software Removing viruses and repairing any computer problem Giving responses for feedback .

Work conditions of an IT consultant

This usually features lots of travelling to meet clients. Travelling can take place on any day within the working hours. Sometimes you will be required to work away from home. Theoretically, working hours are usually 9 to 5 but they can be longer depending on the amount of work that needs to be handled.

Entry requirements in order to be an IT consultant

IT conversion courses are on offer in a number of institutions depending on the given republic. These can be undertaken by graduates who do not have a computer science degree. Typically, a computer science graduate usually start out as software developers, web developers, system analysts or programmers in order to gain the expertise and experience that is required to become an IT consultant.

Alternatively, a graduate that has IT skills and interests in business can join a consulting or technology firm with a program that involves graduate training.

Qualities and skills of an IT consultant

Anyone working in the field of IT consultancy should be

Good at getting information from their clients. Be able to explain technical details to non-technical clients. Have a flexible attitude since travelling and working from home might be a requirement from time to time. Have good problem solving skills Have a cautious approach to work Be able to multi-task Have good time management in order to meet deadlines Be in a position to meet high standards.

IT consultants are usually employed by:

1. IT retailers
2. Software houses
3. Specialist IT consultancies
4. Financial organizations and many more

The above are the requirements that you require so as to venture into IT consulting. We think that they will help you very much.

Benefits of IT Outsourcing for Any Business

As many businesses turn to outsourcing services, the main question remains, is IT outsourcing toronto really beneficial for the given business? If done properly and for the correct reasons, outsourcing can be a major way of saving money and growing your business.


The main advantages of outsourcing for your business have been outlined below:

Increases efficiency and helps save on costs

Outsourcing enables your business to perform complicated back-office functions and a reasonable and consistent price irrespective of the size of your business.

Enables you to focus on the main activities

As your company’s back office operations expand over time, this may lead to consumption of your businesses’ resources, all at the expense of other important activities that promote the success of your business. Being in a position to outsource these activities allows you to put your focus on the important business activities without having to sacrifice the service and quality of the back office operations.

There is reduced overhead

Outsourcing back office functions that can be easily moved plays a major role at reducing the overhead costs of these particular functions.

There is increased flexibility in staffing

IT outsourcing enables operations having cyclical or seasonal demands to be in a position to bring extra resources when needed and then release them when they are no longer needed.

Operational control

IT outsourcing is very important for operations whose charges are running out of control. in fact the prime reasons for outsourcing are the departments which over time have turned to poorly managed or uncontrolled areas.

Risk management and continuity

High employee turnover usually adds to inconsistency and uncertainty in a businesses’ operations. Outsourcing increases the company’s level of continuity and at the same time reduces the risk that is posed by any level of operation that is substandard.

Development in the internal staff

Imagine a situation when a huge project requiring skills not possessed by your staff has to be undertaken. Performing an onsite project outsourcing brings people with the required skills to your company. When your staff works alongside the skilled workers, they will develop new and important skills.

Keep your business running 24/7

The ability to outsource to regions that are on different time zones gives your business the benefit of being in a position to utilize 24 hours of each day. The outsourcing partner takes over when people in your time zone go to sleep, that is when consumers in their time zone are waking up. Once they take over, they can finish any critical tasks and send back to you the following day. Here, you get more work done per day and this will increase your productivity on overall.

Stay competitive at all time

The fact that your business will gain a competitive edge is the overall benefit of outsourcing. When you strategically outsource to your outsourcing partner, you will not only provide your consumers with highest quality services but it will also increase productivity and at the same time manage all your resources intelligently. This will keep you ahead of your competitors that have not yet embraced outsourcing.

Content Marketing Services

Any business requires content marketing as consumers require content to satisfy any questions they could be having. Content also enables you to direct your consumers to solutions for any business problem hey could be having. Proper content marketing will increase your signals all around the web, increasing your authority and credibility for your given audience. Also, not only does content marketing give you great SEO benefits, in also gives you a great connection with your customers that could not be achieved by any other form of digital marketing.


The main content marketing services that a company should provide include:

Content Strategy

It is important to remind your customers the importance of having a workable content marketing strategy and not just diving immediately into content production. Having a strategy gives a better understanding of your current stand and exactly what they will need to do in order to get to where they intend to be. This process involves planning the development of the buyer personas; evaluate how strong they are while seeking ways to strengthen them. This step is very critical because the personas created will be the guide to the direction of your future in content creation. It is also important that you audit the existing content of your client as this could give you a starting point for the process of content creation. It is highly recommended that you build an editorial calendar for your content marketing. This first step is very critical as it enables you and your client to visualize the frequency, progress and the publishing patterns.

Content Creation

Whether you think you have no time to create content or maybe your company is too boring to release anything interesting or maybe your audience does not use social media, always know that anyone is in a position to create usable content. This process should not be overwhelming for you. Any business stands to benefit from social media, blogging, email or any other content creation as long as their content remains authentic.

Content optimization

Creating content is not enough; content needs to be optimized and visible in order for it to make an impact for a business. This is important to ensure that your content is actually being found by the customers being targeted. Proper content optimization will make use of keyword research, user behavior, SEO and great competitive insight for the content to be valid.

Content Promotion

This strategy is important to ensure that content gets to the targeted audience at the right time. To save on money and time, it is important to identify the best outlet to use for your content distribution and be in line with the channels being used by the competitors. You can also use the industry’s big names who could share your content.

Content Maintenance

This involves keeping your content fresh and up to date at all time.

Content Reporting

You should be in a position to provide reporting services about your content marketing so that they may be able to adjust their content to be in line with what is workable.

Steps for Defining IT Services

Most of ITSM projects usually fail to move forward due to the difficulty encountered when defining IT services. Many initiatives usually fail to succeed because they do not clearly define their edmonton it services. Failure to get this critical step right will automatically take all your ITSM initiatives down to drains.

In fact, ITIL service design, strategy, operation books and transition usually revolve around the idea of IT services. In addition, business service management (BSM), service portfolio management (SPM), IT service management (ITSM) and service level management (SLM) all need a clear service definition. The problem is, as much as these technology areas and books claim to be in a position to manage IT services, none actually defines the steps involved in defining a service. SID and eTOM have partnered and tried to define the process of defining your IT services. This has been outlined below:


Select a given enterprise product and identify the supporting services.

The enterprise product is usually the primary output that is actually sold to the consumers. Identify all the IT services that usually support this product’s delivery to the end consumers.

Create a list of all the related IT systems

This list of IT systems is not the hardware and software involved. Rather, this is a list of all the major applications that assist in selling, provision, servicing and supporting production of your enterprise product. This is a combination of process resources, products and people. Their name is not necessarily technical but functional for example ERP, CRM phones or emails.

Mark the IT services as RFS or CFS

Enterprise products are usually composed of and sometimes supported by CFSs, which the customers acquire from IT. On the other hand, RFSs are only used inside IT to create the CFSs. However, you should understand that not all ITR services stand to be classified as RFS or CFS. Some are usually resources, some of which are functional. It is therefore important to be able to determine if your service is RFS or CFS or none.

Map the RFS to the CFS

Usually, one RFS is used in the delivery of a CFS. RFSs are usually created by resources and they in turn create CFSs. This means that RFSs act as glue between your resources (such as hardware, software, data, accommodation and people) and your CFS. Usually, your customers and the users are not aware of the existence of an RFS. A single RFS can be used by multiple CFSs and these systems usually contribute to a majority of other IT services, other RFSs included.

Identify all the resources that make up the entire resource facing services.

Resources are usually the investments that are made in order to produce RFSs and CFSs. Examples of these resources include: servers, radios, call centers, networks, towers and many more. These resources are the ITIL configuration items. These are the individual items, composed of people, software, hardware etc, that usually combine to form a system. Many RFSs and CFSs, by extension, usually share resources. It is therefore not surprising to see an RFS and the same resources being used multiple times.

Computer System Components and Modes of Use

The computer has various components. Each component has its functions. The hardware and software are the two main components. Each component has various items associated with it.


This is the collective name assigned to all physical, electronic and mechanical devices that make up the computer system. Some of the examples of hardware include:

  • Keyboard
  • Mouse
  • CPU
  • Microphone
  • Monitor
  • Speakers

They are divided into several categories:

Input devices: They are used to get data to the computer. They include the keyboard, mouse and joystick.
Central processing unit (CPU): This is the brain of the computer. It processes information and commands.
Backing storage: They are data storage devices. They consist of disks and flash disks that store data when power is switched off.
Output devices: They are used to provide output in the form of screen display and printouts. Some of the output devices include VDUs and printers.
Peripherals: All the devices that are external to the main memory and CPU.



Software refer to any set of instructions or programs that enable the computer services edmonton to perform specific tasks.
For any processor to run, it has to follow some commands in the form of a program.
Software categories

  • General purpose software applications
  • Special purpose software applications
  • Programming languages, compilers, and interpreters
  • Operating systems
  • Utility programs
  • General purpose application software

Software packages under this category are mostly found on the computer’s desktop.

  • Word processing software like Microsoft Word
  • Desktop publishing such as Adobe
  • Spreadsheet packages such as Excel
  • Database packages such as MS Access
  • Graphic packages such as Paint
  • Computer-aided-design packages
  • Multimedia authoring tools-They combine video, sounds, text, graphic and animations for games and presentation.
  • Telecommunications software- They enable the receiving and sending of data over the Internet, WAN and LAN.
  • Expert systems software- They can be programmed with facts and rules about a certain domain.
  • Special purpose application software

When organizations or individuals want to computerize some aspects of its operations, they can do so using specific software.

Some of the tasks may include:

  • Stock control
  • Monitoring business accounts

Programming languages

All the instructions that run computer processes use codes. The codes represent basic operations such as comparing, adding, loading and moving among others.
In the past, developing the codes was a tedious and slow process. However, it is very easy to code programs. This can be attributed to the technological advancements made.

Operating system

The operating system is what works in the background on the computer. System software are responsible for the management of hardware and software resources. An operating system is necessary for any computer to operate.

Utility programs

These are software needed to perform common tasks in the computer such a deleting and copying files, repairing damaged files and disk formatting. As a matter of fact, most of the utility software comes with the operating system. However, others may need to be purchased or downloaded. The anti-virus is a classic example of utility software that can be downloaded or purchased. You can look at the various versions and go for one that offers what you need most.

GPS Tracking Device for Vehicles: How Good At Tracking Is The Device?

GPS tracking device for vehicles

When you have a GPS tracking device in your vehicle, your movements can easily be monitored. In the US, FBI officers use this method to track people who have criminal records or those that they are attempting to repress. If you’re not a criminal or living outside the US, then you shouldn’t worry about the FBI at all. However, someone else may be able to keep an eye on your movements using a GPS device.

It is important to remember that a GPS tracking device requires “seeing” the sky for it to work properly. While GPS signals can permeate through thin plastic materials, they can hardly penetrate those that are made with metal. Therefore, a GPS device would have to be put somewhere it can be protected while still providing fairly clear route directions via the satellites above.

When looking for a hidden GPS tracking device for vehicles, you will to begin the search from the front then work your way to the rear end of your car.

The following are some guaranteed ways to find a Tracking Device in different parts of your vehicle:

The rear bumper

Look behind your car bumper. You may find several wires, but these are likely just powering lights as well as external sensors which are important in sending signals as you drive. Be cautious and do not disconnect or remove anything as you check for unfamiliar devices. In the event that you interrupt anything in the system at the back, your car may suffer from damage or may not start again.

The wheel wells

Although it may seem odd for someone to place a GPS device inside your wheel wells, it is not impossible. Inspect all four, check for any unfamiliar thing that looks like a cylinder, box, or other strange items. There should be no other things found behind your wheels except for your brakes. You may even remove your brakes and inspect them too (you may see a wire connected to a sensor, leave it). In addition, you shouldn’t miss the load-bearing, spiral shaped metal right above the wheels. These are not GPS tracking device for vehicles.

General areas

Inspect your car’s undercarriage. While a device put under here may not provide a smooth transmission with GPS satellites, several devices are equipped with antennas or strong sensors that will set up a clear communication penetrating these barriers.

The consoles

Does your vehicle have a sunroof, a GPS tracker feature that can be installed in different locations inside, enabling it to communicate with satellites above via the opening in the car’s roof? Look for any any unfamiliar objects or wires. Open every part you can (but stay away from those that you have to force to open so as not to break anything).

After checking all the nooks and crannies of your car, if you found nothing, it only means you do not have to worry about anyone watching your car and your movement. However, if these checks still don’t convince you and you still feel like someone is tracking you, it is best to ask a professional to check your car for you.

Security Access Control Systems For Offices

security access control systems

The quest to acquire the best physical security system can sometimes be a bit overwhelming. There are far too many security access control systems available for the choice to be easy. Unfortunately, some of these systems only appear to have all the bells and whistles but offer very little in the way of actual protection. Some companies may find themselves spending a chunk of money on something worthless. Only by careful consideration of the features of the various security access control systems on offer can companies have a better chance of finding real security.

Matching Office Security Requirements

There is never a security solution that will work in every situation. That is the reason why security assessments are necessary. To define the level of control required to secure valuable data and physical assets.

A small office with very little in the way of valuable assets or sensitive information may be able to get away with only simple security systems. For the most basic security requirements, stand-alone systems can be considered. This may consist of only of intrusion alarms, video surveillance cameras, recording equipment and strategically placed lighting. Many of these systems have features which allow the software to dial pre-programmed telephone numbers whenever incidents are detected; all of these, of course, need to be verified as many sensors are prone to false alarms.

Placement of surveillance equipment and detectors need to be where they will most likely deter undesirable activities such as unauthorized access and theft. Thus, in offices, the places where money changes hands are always covered. Points of entry and exit are monitored, as are areas where conditions are most likely to pose risks or dangers to property and personnel. Here you’ll find tips on protecting mobile or home-based offices.

In larger offices, even if there are not much physical assets, there are scores of employees and it is likely that there more sensitive information which needs to be secured. To cope with the increased security requirements, large offices usually have more complex security systems. First off there will be full featured access control systems which may use biometric, near field, magnetic stripe or a combination of different technologies to assign access limitations.

There would be more video surveillance cameras and recording equipment, which would likely be capable of HD image capture, license plate capture and other advanced features. Different types of alarms may be installed such as those that react to glass breakage, motion, temperature, or contact breakage.

Monitoring and control of entire security systems at large offices are usually done 24/7 through control software. Where the highest level of security is required, security companies provide human monitoring services round the clock. The most advanced systems will also likely have provisions for remote access and control through computers and smart phones linked to the internet.

Data access in big offices is usually controlled using a combination of passwords, biometric sensors, and access control badges. The office network will likely be protected by firewalls and regular data back-up to an offsite location.

Whatever size office you have, you can find an appropriate mix of access control and security systems; you may have to spend a bit of time searching, but it is there.

Medical Grade Monitors Compared With Commercial Grade Monitors

medical grade monitors

We are familiar with computer monitors – we see them almost everywhere we turn. There are LCD monitors at home at offices where we work. However, not many of us know that there are medical grade monitors designed specifically for use by physicians and other health professionals. These monitors are often used to view images taken through mammograms, ultrasound, magnetic resonance imaging (MRI), computer axial tomography (CAT) scans, chest and bone imaging, etc. Because they are used in medical diagnosis, medical grade monitors are of higher quality than commercial off-the-shelf LCD monitors. This article discusses the latest in medical displays.

The Main Differences

Medical grade monitors have much higher resolutions than their commercial counterparts. This is because professionals who rely on medical monitors, such as radiologists for example, need to view the clearest and sharpest image possible in order to come up with correct interpretations. The subtle changes in color which indicate lesions and other anomalies are not as easily seen through commercial LCD screens.

To make the images sharper, medical grade monitors are capable of displaying more colors. Commercial LCD screens often have the ability to display as much as 16.7 million colors. Medical grade monitors can display much more than that; up to 1.074 billion colors in total. The additional colors displayed allow greater image accuracy. Doctors, surgeons, and radiologists are therefore confident the image they are basing diagnosis and medical procedure guidance from is the sharpest possible.

What enables the display of such a large number of colors is a system that supports 10-bit per color. Bit output is a measure of the number of RBG signals the monitor and the computer it is connected to can process. It is also important to note that to be able to display such clear images through monitors, the digital file, the video card, the operating system, the software, and the monitor itself must support the high resolution required.

One other feature that is unique to medical grade monitors is automated backlighting. In commercial LCD monitors you have to tweak the ‘brightness’ control periodically to get the optimum image clarity. Medical monitor displays have control circuits built in to maintain stable peak brightness from initial start up to the time when the monitor is fully warmed up. Thus the images displayed on medical grade monitors are consistently at the optimum level of luminance.

Monitors approved for medical service have to comply with government requirements such as on the maximum current leakage. As they will be normally used in a hospital setting, the chassis of medical grade monitors are often coated with chemical agents that prevent the growth of microorganisms.

Recent Developments

Technology has advanced sufficiently that the difference is image clarity between commercial and medical grade monitors have significantly narrowed. Some medical professionals now consider using commercial grade monitors to view less complex images such as those from magnetic resonance imaging (MRI), ultrasound (US), and computed tomography (CT).

With the rapid pace of technological advances, the image quality on commercial monitors may soon equal those used for medical purposes.

Inbound Call Center Software Have Great Features

inbound call center software


Inbound calls are very important. These calls provide companies with the chance to interact with their target market; the bonus is that it is the client who initiates the contact. That makes inbound calls golden opportunities to project a positive image of the company as well as to gather information about the client. Thus, members of organizations like the Contact Center Association make sure no effort is spared to make sure that each inbound call is perfectly handled by the most appropriate contact center agent.

In this age where almost everything benefits from automation, companies should really consider using inbound call center software to improve their efficiency at fielding these important calls. Some of the most beneficial features of inbound call center software have to do with how incoming calls are distributed, and call handling data are analyzed. While there is a long list of benefits from such software, a few are more important than the rest. Here are some of them:

  1. The ability for contact center supervisors to set parameters which control incoming call queue groupings. Significant attributes to be considered may include average time to answer, length of the queue, the availability of agents, and the training and skills of each individual agent.

  2. The best software for inbound call handling allows managers or supervisors real-time views of all queues. This is important because then supervisors can intervene whenever required. They can re-assign agents when certain queues get too long. They can immediately see when calls agents are ready to take calls.

  3. Some inbound contact center software are configured to provide smart alerts. The software is thus able to immediately issue warnings when certain thresholds are breached. Some of the thresholds may have to do with waiting times, number of people in the queue, or when there are too few available agents to field calls.

  4. Many call center software have the ability to use distribute incoming calls based on the geographical origin of the call, available information about the client, the type of product, service or information required, available call center agents, etc. The end goal of all these is to see to it that the incoming call is fielded by the most appropriate agent; that means taking into considerations training, skills, and other aspects which would make it easy for the client to relate.

  5. Really good inbound contact center software will always have great reporting features. These features should enable supervisors and managers to analyze many types of data about incoming calls. Average queue size, peak hours, individual agent time averages, and the average number of calls fielded by each agent and on a daily basis, are but some of the things which may be reported.

  6. A feature of inbound call center software which many people take for granted involves the automatic generation of emails or calls asking clients to rate the service they have received. This provides a boost to the company’s credibility in the eyes of the client as well as an effective tool for measuring performance.

Take the time to compare the features of inbound call center software with your company’s requirements; after all, whenever you handle incoming calls your company’s image is always at stake.